Privacy Policy cun99
Data Security You Come First

1. Introduction and Scope of This Policy

Cun99 takes every member's privacy very seriously. We understand that your trust is the foundation of our relationship — and that trust can only be built when you know exactly how your information is handled. This document is written in plain language, not complex legal jargon, so you can truly understand your rights.

This Privacy Policy applies to all information collected through the cun99 website, our mobile app, email communications, customer support services, and all other channels of interaction between you and our platform. This Policy is to be read together with Terms and Conditions which together form the entire agreement between you and cun99.

We comply with Personal Data Protection Act 2010 (PDPA) Malaysia and all related regulations in force from time to time. Any changes to how we process your data will be communicated via this page.

2. Information We Collect

We only collect information that is strictly necessary to provide you with a safe, seamless and responsible service. The following are the categories of information we collect:

2.1 Information You Provide Directly

• Registration Information: Full name, date of birth, ID card number, email address, mobile phone number and password.
• KYC Information (Identity Verification): A copy of your identity card or passport, proof of address such as a utility bill or bank statement, and a verification selfie if required.
• Financial Information: Bank account details, e-wallet account numbers (DuitNow, Touch 'n Go, GrabPay, Boost), and records of deposit and withdrawal transactions.
• Communications: Any messages, complaints or enquiries you send to our customer support team via live chat, email or other platforms.

2.2 Information Collected Automatically

• Technical Data: IP address, web browser type and version, device operating system, screen resolution, and time zone.
• Usage Data: Pages visited, time spent on each page, games played, total wagering amounts and general usage patterns.
• Location Data: General geographic location based on your IP address — we do not collect precise GPS coordinates without your consent.
• Cookie Data: Session information, user preferences and authentication tokens stored securely.

3. How We Use Your Data

Every piece of information we collect has a clear and lawful purpose. We do not process your data for purposes unrelated to the delivery of cun99 platform services.

Purpose of Use	Data Type	Legal Basis
Account management & identity verification	Personal information, KYC	Contractual necessity
Deposit & withdrawal processing	Financial information	Contractual necessity
Fraud prevention & anti-money laundering	All categories	Legal obligation
Customer support & complaint resolution	Communications, account data	Contractual necessity
Platform enhancement & analytics	Technical and usage data	Legitimate interest
Marketing communications (with consent)	Email, phone number	Consent
Responsible Gaming Monitoring	Usage & wagering data	Legal obligation

4. Data Storage and Security

Your data security is not just an added feature — it is at the core of how we build and operate the cun99 platform. Our security infrastructure encompasses multiple layers of protection operating simultaneously.

4.1 Technical Security Measures

• Data encryption in transit: All communications are secured by TLS 1.3 protocol with 256-bit encryption.
• Data encryption at rest: Sensitive data is stored encrypted using AES-256 encryption algorithms.
• Strict access controls: Only staff who require access to specific data to perform their duties are permitted, through a role-based access control (RBAC) system.
• Two-factor authentication (2FA): All internal administrative access requires mandatory two-factor authentication.
• Regular security audits: Our platform undergoes regular penetration testing and independent security audits.

4.2 Data Retention Period

We retain your personal data for as long as necessary to fulfil the original purpose of collection or as required by law. In general:

• Active account data: For as long as your account remains active on the platform.
• Financial transaction data: Minimum 7 years after the transaction, as required by Malaysian financial law.
• Customer support communication records: 3 years after case resolution.
• KYC data: Minimum 5 years after account closure.
• Technical and security logs: rolling 12 months.

5. Sharing Information with Third Parties

Cun99 does not sell or rent your personal data to any third party. However, there are limited situations where we may need to share certain information:

5.1 Trusted Service Providers

We work with third-party service providers that help operate our platform, including payment processors, cloud service providers, analytics platforms and KYC solution providers. All such providers are bound by strict data protection agreements and are only permitted to process your data in accordance with our specific instructions.

5.2 Legal Obligations

We may be required to disclose your information to government authorities, law enforcement bodies or courts when mandated by applicable Malaysian law, including in financial crime or money laundering investigations.

5.3 Business Transfers

If cun99 is involved in any merger, acquisition or sale of assets, members' personal data may be transferred as part of the business assets. Members will be notified by email and a prominent notice on our website at least 30 days before any such transfer takes place.

6. Cookies and Tracking Technologies

Cun99 uses cookies and similar tracking technologies to ensure our platform functions properly, enhance the user experience and understand how members use our services.

6.1 Types of Cookies We Use

• Essential Cookies: Required for core platform functions such as login authentication, session protection, and security. These cookies cannot be disabled.
• Performance Cookies: Collecting anonymous statistical information about how you use the platform to help us improve our services.
• Functional Cookies: Storing your preferences such as preferred language, display theme and other personal settings.
• Analytics Cookies: Helps us understand traffic and usage patterns to make better development decisions.

You can manage your cookie preferences through your web browser settings. Please note that disabling essential cookies may affect platform functionality and your login experience.

7. Your Rights as a Member

Under Malaysia's PDPA and our own policy, you have clear rights regarding your personal data. We uphold these rights and provide easy ways for you to exercise them.

8. Third-Party Links and Services

The cun99 platform may contain links to or integrations with third-party services such as payment processors and game providers. Please note that this Privacy Policy applies solely to the cun99 platform. We are not responsible for the privacy practices of third-party services, which maintain their own privacy policies.

Before providing any personal information to any third-party service, we encourage you to read and understand their privacy policy first. All third-party providers working with cun99 are selected based on their strict security and privacy standards.

9. Changes to This Privacy Policy

Cun99 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, technological requirements or new legal obligations.

When we make material changes to this policy, we will:

• Updating the "Last Updated" date at the top of this page
• Sending email notifications to all registered members at least 14 days before changes take effect
• Displaying a prominent notice on our platform's home page
• In cases of major changes requiring renewed consent, we will request your active confirmation

Your continued use of the cun99 platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.

10. Contact Us Regarding Privacy

If you have any questions, concerns or complaints regarding how we handle your personal data, we strongly encourage you to reach out to us. Our team is ready to assist.

For general privacy enquiries, you may reach our customer support team, which operates 24 hours a day, 7 days a week via live chat on our platform. For formal requests relating to data protection rights, please contact our Data Protection Officer directly.